Terms and Conditions

At Cairns Mobile Bicycle Repairs, our primary goal is to cater to our customers’ diverse needs and servicing demands. Below are the terms and conditions that apply to all services provided by Cairns Mobile Bicycle Repairs:

1. We accept payments in various forms, including Cash, EFTPOS, Visa, MasterCard and American Express.
2. Please note that minimal to no adjustments may be possible during the service.
3. To ensure your preferred day and time of service, please pre-book. We cannot always accommodate last-minute requests.
4. You can make bookings via Phone, Email, or our website. While we strive to accommodate your preferred date and time, please understand that scheduling conflicts may arise on certain days.
5. Booking times may be adjusted to optimize travel efficiency, and we will inform you of any changes beforehand.
6. Bookings are usually limited to our designated service area, as indicated on our website, which is Cairns city and surrounding suburbs. Bookings outside this area can sometimes be accommodated and in the past, we have conducted trips to Weipa and other regional and remote townships and communities. These trips need to be arranged in advance, with sufficient pre-bookings made to guarantee viability of travel.
7. Cairns Mobile Bicycle Repairs reserves the right to charge a Call Out Fee if customers decline the booked work, as detailed in our price list. This fee covers travel time and fuel. It is $45 for the Cairns CBD area and local suburbs. For suburbs further, such as Palm Cove or Gordonvale, this Call Out Fee increases up to $75.
8. In case of jobs billed below $45, a Minimum Threshold top-up of $20 may be added to ensure a minimum charge of $45 for servicing, as outlined in our price list.
9. We retain the right to decline servicing bicycles deemed unsafe by our techicians.
10. Cancellations must be made at least 24 hours before the scheduled service. Cancellation within 24 hours may incur a fee equivalent to the Call Out Fee.
11. Urgent cancellations or alterations (less than 12 hours notice) can only be made via phone.
12. Parts required for jobs may need to be ordered and may take up to a week to arrive. In such cases, we prefer to bring your bike to our home base workshop for completion upon parts’ arrival.
13. Services do not include the cost of required parts. Part costs will be quoted upon bike inspection, and additional labor charges for parts installation will also be quoted.
14. Additional labor charges will be communicated and quoted before proceeding with any job.
15. Bookings may be canceled at our discretion, without explanation, compensation, or notice.
16. If we cancel a booking, we will attempt to reschedule if possible, usually within 24 hours.
17. Customers not present upon arrival at the scheduled time will be contacted. If unreachable or unavailable, a $45 charge will be applied to the customer’s account before future bookings.
18. We reserve the right to refuse service to customers who repeatedly cancel bookings on short notice.
19. Invoices must be settled on the day of completion or before delivery.
20. Failure to make payment may result in us withholding your bike until payment is received.
21. Bikes held due to non-payment will be retained for a maximum of 90 days before disposal.
22. Bikes held for Pick-up & Drop-off servicing will be returned as soon as possible and at an agreed-upon time.
23. Bikes held for Pick-up & Drop-off servicing without an agreed return time or payment will be retained for a maximum of 90 days before disposal.
24. We reserve the right to terminate a service due to customer aggression, hostility, or poor behavior.
25. We may refuse service to customers with a history of abusive interactions.
26. Arrival times at your location may vary from the booked time, and we will contact you if our technician is delayed.
27. For bookings exceeding the allotted time, we may contact you to reschedule due to time constraints.
28. Customers must refrain from handling our technician’s tools and equipment without explicit consent.
29. We do not accept responsibility for existing damage on customer bicycles.
30. We do not accept responsibility for perceived damage to customer bicycles that may have occurred during service or transport. ‘Perceived damage’ includes concerns about the bike not feeling or looking right.
31. A full assessment of customer bikes is conducted at the start of each booking, with notes kept. We are not responsible for any damage noted during this assessment.
32. We do not accept responsibility for damaged bolts, fasteners, fastening interfaces, threads, or mounting surfaces. Replacement fasteners may be sourced from our assortment, but availability cannot be guaranteed.
33. By booking a service with Cairns Mobile Bicycle Repairs, you agree to all the above terms and conditions.